Frequently Asked Questions
Answers to common questions about DME inquiries and the intake process.
How do I request equipment? Contact us by phone or through the inquiry form. Tell us the type of equipment you are seeking and whether you are a patient, caregiver or healthcare provider. Will my insurance cover the equipment? Coverage depends on your plan, the item, medical necessity, documentation and supplier participation. We do not guarantee coverage or payment. Do I need a prescription or order? Some items require an order or prescription and additional documentation. Requirements vary by item and payer. Can I buy products directly online? We do not operate an online shopping cart. Product pages are provided for information and inquiry purposes. Can I call about an order? Yes. Call the number shown on the website for assistance with a product inquiry or an existing request.